Shipping policy

At Bvoy Beauty, we are dedicated to delivering your favorite Korean cosmetics products to you as quickly and efficiently as possible, no matter where you are in the world. Please review our shipping policy for information on our shipping practices and procedures.

Shipping Destinations

We offer worldwide shipping from our base in Australia. Whether you are in the heart of the city or a remote location, we strive to reach you.

Shipping Rates

Shipping rates vary based on the destination, weight, and size of your order. Shipping charges will be calculated and displayed at checkout. Please note that international orders may be subject to additional customs fees or import taxes. These fees are not included in our shipping rates and are the responsibility of the customer.

Processing Time

Orders are typically processed within 1-3 business days. During peak periods, processing times may be slightly longer. You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods and Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are as follows:

  • Standard Shipping (Australia): 3-7 business days
  • Express Shipping (Australia): 1-3 business days
  • Standard International Shipping: 7-21 business days
  • Express International Shipping: 3-10 business days

Please note that these delivery times are estimates and may vary depending on the destination and other factors beyond our control, such as customs processing times.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email. Please allow up to 24 hours for the tracking information to be updated.

Customs, Duties, and Taxes

Bvoy Beauty is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your country's customs office to determine these additional costs prior to placing your order.

Undeliverable Packages

In the event that a package is deemed undeliverable due to an incorrect address or other reasons, it will be returned to us. We will contact you to arrange re-shipment. Please note that additional shipping charges may apply for re-shipment.

Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us at info@bvoybeauty.com.au with your order number and details of the issue. We will work with the shipping carrier to resolve the problem as quickly as possible.

Shipping Restrictions

Due to international shipping regulations, some products may be restricted or prohibited from being shipped to certain destinations. If your order contains restricted items, we will contact you to make alternative arrangements.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

Thank you for choosing Bvoy Beauty. We appreciate your business and are committed to providing you with a seamless shopping experience.