FAQs
We are delighted to assist you with any questions you may have about our high-quality Korean cosmetics products. As a leading provider of beauty solutions based in Australia, we are committed to helping you achieve your skincare and beauty goals. Below, you'll find answers to some of the most frequently asked questions about our products, services, and policies. If you can't find the information you're looking for, please feel free to reach out to us at info@bvoybeauty.com.au. We're here to help!
Frequently Asked Questions
What is Bvoy Beauty?
Bvoy Beauty is an Australian-based retailer specializing in Korean cosmetics products. We offer a wide range of skincare and beauty products sourced directly from Korea to help you achieve radiant and healthy skin.
Do you ship internationally?
Yes, we offer worldwide shipping. Whether you're in Australia or across the globe, you can enjoy our high-quality Korean beauty products.
How long does shipping take?
- Australia (Standard Shipping): 3-7 business days
- Australia (Express Shipping): 1-3 business days
- International (Standard Shipping): 7-21 business days
- International (Express Shipping): 3-10 business days
Please note that these times are estimates and may vary depending on the destination and customs processing times.
What is your return policy?
You have 30 calendar days to return an item from the date you received it. The item must be unused, in the same condition that you received it, and in the original packaging. Please refer to our Refund Policy for more details.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order's progress on the carrier's website.
Are your products authentic?
Yes, all our products are 100% authentic. We source our Korean cosmetics directly from reputable manufacturers and suppliers to ensure the highest quality for our customers.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions on our products. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and offers.
How can I contact customer service?
You can contact our customer service team by emailing us at info@bvoybeauty.com.au. We are available Monday to Friday, 9 AM to 5 PM AEST, to assist you with any questions or concerns.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Do you have a loyalty program?
Yes, we have a loyalty program where you can earn points for every purchase. These points can be redeemed for discounts on future orders. Check our website for more details on how to join and start earning rewards.